Whether you are using Microsoft Dynamics 365, or previous versions like Dynamics CRM or AX in your business, there are certain ways to keep the systems running smoothly. For your system to gather and manage information correctly and support your organization’s strategy, your Dynamics support should be there to help – whether it’s your internal support staff or you’re utilizing a Managed Services partner.
A Managed Services Microsoft partner or internal support should enable your organization to focus on high-priority items and provide a team that serves as a resource to help your business solve a variety of technical and operational challenges. Whether you need resources to support a version upgrade, migration, unplanned issue, or enhancement, your support team should have a plan that meets your needs and allows your system to be fully, proactively supported.
- Unlimited support for the entire suite of Dynamics 365
The Dynamics 365 suite, including its predecessors of Dynamics AX & CRM, can be complex and connected to multiple systems inside and outside of the Microsoft suite of business solutions. It is critical to enlist a partner or select a support team who not only supports the full spectrum of Microsoft applications and technologies, but also has experience connecting and integrating Microsoft business systems to other 3rd party systems such as Adobe, QuickBooks, JD Edwards and more.
- Your Managed Services Partner or internal support should be focused on YOUR success
Teamwork makes the dream work, right? Your support team should assist your team seamlessly and provide scalable support that adjusts to you and your company’s needs and technology requirements. If you are utilizing an external Managed Service partner, it is essential to have a Customer Success Manager (CSM) whose role is to work directly with you to develop a road-map that will determine the best way to maintain value and add enhancements to your business applications. A CSM will work directly with you and coordinate the team to support your operations and understand your application architecture.
- If you have a Managed Services Partner – they should provide specialty offerings
Your business never stops, so neither should your Managed Services partner. Your partner should have enough knowledge about your system and Dynamics in general to provide system upgrade support, rescue/recovery help, staff augmentation, and project services.
Internal support teams can come with their own set of challenges, but a Managed Services team built around your needs that scales the way you need them to, can be invaluable to your business. You need a partner whose hours, resource skills, and team members can scale on a short notice, this way you do not lock your business into a fixed amount of support that does not meet your needs.
- Your Managed Services Partner should look toward the future and be ready to tackle it
The future is predicated by Cloud systems. As a result, Managed Services is evolving, and organizations are seeking partners who can help them gain a better understanding of and better utilize their software investments. Additionally, organizations are looking to these partners to support them in managing changes and enhancements.
Managed Services partners should be helping organizations future-proof their business and maintain the value of their investments in business applications. Adding a whole piece of software or module to your business should be manageable, not a disruption to business flow and day-to-day operations.
Moving forward, a Managed Services partner should be able to help you implement modules and enhancements over an extended period and provide you with a manageable mix of project and operational support, without causing a huge disruption to your business.
We take pride in our Managed Services Team and our service offering, MCA Advantage. If your current support isn’t offering your company what we mentioned above, contact us. We’d love to chat about your support can meet and go beyond your expectations.
Author: Andrew Martin, Managing Director of Managed ServicesOther articles you might be interested in: