Case Studies

Dell

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Dell is among the most well-known technology brands in the world. They were one of the first to sell computer products directly to consumers. Dell needed solutions to match their high-volume, high-variability, configure-to-order manufacturing processes and an agile ERP solution was our suggested implementation. The Microsoft Dynamics system we built out is now Dell’s core Manufacturing Execution System (MES). This MES uses the Lean, Production, Inventory, Quality, and Trade modules built into Dynamics 365 to manage over one million transactions each day and manages all of Dell’s factory operations. “We use Microsoft Dynamics end-to-end. It handles everything from raw materials coming in the front door, to kitting and material handling, all the way to our burn process through to shipping out the back door to our customers” - Matt Griffiths, Executive Director of Manufacturing IT for Dell. 

These changes to Dell’s core processes dramatically simplified their IT infrastructure and realigned manufacturing processes based on lean principles. All of this was implemented with a focus on maintaining flexible options to meet the ever-changing needs of this powerhouse technology company. Dell continues to realize considerable IT cost savings, while increasing efficiency and boosting agility.

Wenger Manufacturing

Wenger-LogoWenger Manufacturing offers engineer to order, single-screw extruders, twin-screw extruders, dryers & coolers, flavor coating, enrobing systems, and control systems to their clients. Our case study on Wenger Manufacturing dives deep into the implementation and solutions, but a summarized version is included here for brevity’s sake. Wenger’s tech department started to notice room for improvement in manufacturing time and came to MCA Connect, for the implementation of Microsoft Dynamics 365 for Finance and Operations (ERP) and Customer Engagement (CRM). They knew they needed their production time to go down, but had trouble finding actionable solutions for their problem. In their new system, they wanted an intuitive user interface to attract, train, and retain employees in their rural locations. Most of the project was centered around system consolidation and ended up halving production time once the system was humming. These improvements led to much higher customer satisfaction and efficiencies in production, as well as insight with business intelligence tools. As a result, Wenger Manufacturing expects to be able to add $3-6 million worth of profit to their books, and continue to have great success post implementation.