Connected Field Service Solution Empowers Field Service and Manufacturing Companies

[DENVER, CO – MAY 2, 2019] - MCA Connect, a global systems integrator and Microsoft Dynamics Gold Partner, announces today the launch of their revolutionizing Connected Field Service solution for Manufacturing. This offering combines traditional field service and modern Internet of Things (IoT) technology to empower your manufacturing field technicians.

Blog_02.08.19_2Manufacturing perpetually feel the squeeze of thin product margins. Now, modern manufacturers are pivoting their business models to focus on adding service revenue through Connected Field Service (CFS). CFS for Manufacturing seamlessly integrates IoT machine data with field service systems, providing service professionals and technicians with real-time proactive information about field assets, delivered via the cloud to their mobile devices. As manufacturers and service providers continue to emphasize the need for proactivity in field service, the solution will be essential for delivering more intelligent data, transforming how technicians operate in the field while improving the quality of service they’re able to provide.

MCA Connect’s Connected Field Service solution for Manufacturing is built on the Microsoft Dynamics 365 platform and utilized Azure Power BI and IoT Devices. The solution allows IoT sensors and ‘smart’ machines to initiate service requests and display real-time machine or equipment data to professionals via the cloud to their mobile devices. The solution also offers service technicians predictive insights into the products/equipment they are servicing, so companies can commit to delivering the most advanced capabilities to its customers.

“The ability to create reports in real-time helps technicians to increase their capacity to improve first time fix rates,” says Claude Watson, CEO of MCA Connect. “Our Connected Field Service solution for Manufacturing ultimately turns a service cost center into a profit center for clients.”

The biggest difference between Connected Field Service and traditional Field Service is not the addition of the IoT devices themselves, but instead it’s the shift in revenue model. The manufacturer handles all preventative maintenance and charges a premium price to keep the client’s equipment up-and-running. Other benefits of this solution for manufacturers include decreased customer downtime, increased customer satisfaction and the creation of regular recurring revenue (predictable cash flow).

About MCA Connect

MCA Connect, global systems integrator and Microsoft Dynamics Gold Partner, understands the ins and outs of the manufacturing ecosystem and can provide the right end-to-end solution for your business, whether it is integrating your new and old tech stack or filling in process gaps.

By applying industry expertise to Microsoft’s Connected Field Service technology, we can help you transform your field service operations from a reactive break-fix model to a proactive never-fail model.

With MCA Connect on your team, you’ll gain complete visibility to proactively address business challenges and boost customer loyalty. Contact us at or 1-866-622-0669 to get started.

Kelsey O’Dell, Director of Marketing
(281) 638-1025


Other articles you might be interested in:

Production Scheduling – 7 Lean Principles
Use of Blockchain in the Manufacturing Industry
10 Lessons Learned after 30 Years in Manufacturing