Client Success Story
Andis Company Boosts Cash Flow, Improves Visibility with a Modern Scalable Platform
Industry: Manufacturing
Solution: Dynamics 365 + Power Platform
Introduction
With an unwavering commitment to quality and innovation, Andis Company produces everything from clippers and trimmers to shavers and pet grooming products. However, the 100-year-old manufacturer struggled with outdated technology and disconnected customer experiences that undermined daily operations.
Challenge
Andis faced significant operational challenges due to an on-premises legacy ERP system, siloed data, and inefficient processes. Key issues included limited planning capabilities, manual Excel-based tasks, and insufficient inventory. Planning and procurement managers couldn’t view resource capacity, making it difficult to track production status.
Maintaining the system was also challenging due to a lack of resources. Managing technology infrastructure had become complex and required assistance from multiple independent software vendors (ISVs).
Additionally, Andis lacked a customer relationship management (CRM) system, relying solely on customer-initiated contact for support. Without access to customer history or past interactions, the customer experience was disconnected.
As time passed, these problems worsened, and Andis realized their system was unsustainable.
- Siloed data
- Inefficient processes
- Limited planning capabilities
- Insufficient inventory
- Complex infrastructure
- Disconnected customer experiences
Solution
Cloud ERP Solutions to Solve Operational Challenges
To overcome these operational challenges, Andis decided to replace their on-premises legacy solution with a modern cloud platform. The leadership team sought an ERP platform that was robust, secure, reputable, and scalable. After evaluating several options, Andis selected Microsoft Dynamics 365 Finance and Supply Chain Management as the system that met their needs.
Once Andis decided on a platform, they needed an experienced partner to implement Dynamics 365 and build connected strategies for manufacturing. Impressed by our discrete manufacturing expertise, Andis chose MCA Connect.
After evaluating the company’s needs, our team implemented Dynamics 365 through a series of phased projects, splitting the work into manageable sections. Andis also leveraged Power Platform to streamline processes, enhance visibility, and expand capabilities. This approach allowed Andis to adapt to unexpected changes, realize early value, and build confidence in the system. We also created a connected strategy upfront and ensured follow through to implementation to meet Andis’ KPIs.
The MCA Connect team began the implementation a month before COVID-19 and quickly transitioned to seamlessly complete the project remotely, something that was not done often at that time.
Improving Customer Engagement with Robust Sales and Marketing
After successfully implementing a modern ERP platform, Andis focused on Dynamics 365 Sales, Marketing, and Customer Service. The company is now fully integrated on a robust CRM and marketing platform, complete with an omnichannel voice and chat program.
“MCA Connect has a lot of experience with discrete manufacturing. When we talk to them about problems we’re trying to solve, they’ve likely had the same issues come up before. They’re able to come to the table with best practices and solutions that have worked for other manufacturers.”
– Marc Rohde,
Vice President of Business Enablement,
Data & Technology
Results
By partnering with MCA Connect’s manufacturing experts for strategy, implementation, and ongoing support, Andis:
“When it comes to technology, the advancements I’ve seen during my seven years at Andis have been incredible. We came from archaic or nonexistent data sources to AI-generated summaries at the end of a customer call. Integrating Microsoft products into our daily activities allows us to work more efficiently and provides invaluable amounts of data for Andis to act on.“
– Megan Salinas,
Senior Manager of Customer Enablement
What’s Next
Today, MCA Connect continues to support Andis in its pursuit of becoming a connected, data-driven enterprise. They plan to further advance their Dynamics 365 platform, automating and integrating as needed. With Microsoft Copilot, Andis has ample opportunities for increased efficiency and ongoing advancements.
Video Success Story
See how Andis improved visibility, reduced inventory, and established an integrated modern platform with MCA Connect and the Microsoft Cloud.
About MCA Connect
Through passion and deep industry expertise, MCA Connect® helps manufacturers succeed by unlocking innovation with actionable business insights. Our strategic solution and industry intelligence help manufacturers gain visibility, improve profitability, and achieve a competitive edge. Contact us today to learn how we can help solve your biggest manufacturing challenges.
