Blog Posts

Topics: CRM, ERP, Field Service

December 13, 2018

Integrated CRM and ERP Systems Made Possible

Many organizations have business applications which they use to help drive efficiencies and run their business. However, many also struggle to realize the value of integrating traditional Sales (or ...

Topics: CRM, IoT & Analytics

December 11, 2018

Business Analytics for Field Service: How to Gain Actionable Insight

Microsoft Dynamics 365 for Field Service comes with some great tools for measuring key performance indicators (KPIs) like:

Topics: CRM, ERP

December 04, 2018

5 Keys to Maximizing your ERP Post-Implementation

After months of hard work, your team is finally ready to go-live on your new ERP system. The official launch is an exciting milestone, but it’s really the beginning of your ERP journey.

Topics: CRM, Energy

November 29, 2018

Is a Tailored CRM Better?

Advantages and Disadvantages of a Tailored CRM Solution for Oil & Gas Implementing a customer relationship management (CRM) solution is a great way of making the most of your business assets and ...

Topics: CRM, ERP

November 26, 2018

5 Pitfalls of Self-Managing Your Microsoft Dynamics Application

How hard could it be to manage Microsoft Dynamics internally?

Topics: Field Service, CRM

November 14, 2018

Why Field Service Projects Fail

Why Field Service Projects Fail: 5 Common Causes & Prevention Tips The launch of any software project is an exciting time because your team is energized by the vision of new possibilities.

Topics: ERP, CRM

November 08, 2018

Pros & Cons of Managed Services

Microsoft Dynamics Support: Pros & Cons of Managed Services After you’ve gone live with Microsoft Dynamics, you’re faced with several choices about how to manage the ongoing upgrade and support.

Topics: Field Service, CRM

October 24, 2018

Best Practices for a Successful Field Service Implementation

Although every field service organization has its own unique needs and processes, reviewing field service industry best practices can help create more effective operations and productive personnel. ...

Topics: CRM, Field Service

October 10, 2018

Zero Touch Dispatch

Job scheduling is often an ongoing challenge for field service organizations, trying to balance between maximizing technician performance while also providing excellent customer satisfaction. ...

Topics: ERP, CRM

October 02, 2018

A New Approach to Microsoft D365 Implementation

MCA Connect Launches New Approach to Microsoft Dynamics 365 Implementation, MCA Spectrum [DENVER, CO — OCTOBER 2, 2018] — MCA Connect, a global systems integrator and Microsoft Dynamics Gold Partner, ...

Topics: CRM, Manufacturing

September 25, 2018

How to Ensure a Successful CRM Implementation for Manufacturers

We’ve seen some smooth and easy CRM implementations in the manufacturing industry, so we feel confident about what must take place for the implementation to be successful. Here are 4 quick ...

Topics: ERP, CRM

September 25, 2018

MCA Connect Launches Strategic Microsoft Dynamics Support Offering

MCA Connect is honored by Microsoft for achieving outstanding sales achievement and innovation. [DENVER, CO — SEPTEMBER 25, 2018] — MCA Connect, a global systems integrator and Microsoft Dynamics ...

Topics: ERP, CRM

July 25, 2018

MCA Connect Achieves 2018/2019 Inner Circle Award

MCA Connect is honored by Microsoft for achieving outstanding sales achievement and innovation. [DENVER, CO — JULY 25, 2018] — MCA Connect, a global systems integrator and Microsoft Dynamics Gold ...

Topics: CRM

July 09, 2018

Using SAP ERP with Microsoft Dynamics CRM

Companies running SAP as their back office system can still easily use Dynamics 365 for Customer Service for their marketing, sales and service functions – and get the best of both worlds.

Topics: CRM, Energy

July 09, 2018

Advantages & Disadvantages of D365 for CRM in Oil and Gas

Out of all the industries, I’ve spent many years of my career in IT for the oil and gas industry. The complex industry has complex needs, especially when it comes to technology. Often, the IT ...

Topics: CRM, Manufacturing

July 06, 2018

How D365 CRM is Transforming the Chemicals & Plastics Industry

The chemicals & plastics industry is mature with big-named companies that have been around for many decades, including Dow, Shell, ExxonMobil and more. It is a unique industry that has continuously ...

Topics: Field Service, CRM

June 06, 2018

Beyond Break-Fix Field Service…

When the services you provide are unavailable, or the products you sell break down, your customers suffer terrible costs, lose valuable time, disappoint their customers, and experience great ...

Topics: Field Service, CRM

May 18, 2018

How Field Service Companies Can Truly Differentiate

Does your company get caught up in optimizing operational efficiency, increasing profitability, and keeping up with the competition? It’s easy to get caught up in the number and work toward making ...

Topics: Energy, ERP, CRM

April 17, 2018

Your Go-To Oil & Gas Technology Partner

How can you embrace digital transformation trends without spending hundreds of thousands – or even millions - of dollars on the big consulting firms? By seeing if a Microsoft Dynamics 365 solution ...

Topics: Field Service, CRM

April 05, 2018

Your Go-To Field Service Software Partner

One of the great things about Microsoft is the robust Microsoft Partner Channel. For most Microsoft Solutions, you literally have thousands of options available to you. With Field Service, your ...

Topics: Field Service, CRM, Manufacturing, Energy

March 16, 2018

Why is Connected Field Service becoming so popular?

Field service without an onsite technician? Yes! It’s possible. Imagine how much time and money you could save and how much value you could add for customers, if you were able to resolve most ...

Topics: CRM, ERP

February 13, 2018

Your CRM or ERP Implementation Might Be in Big Trouble

When CRM and ERP projects fail, it’s not usually that the project team fails to get the software implemented. It’s that the project fails to help the business achieve its goals. Experienced project ...

Topics: CRM

January 09, 2018

Don’t Screw up your CRM Initiative – 7 Steps to Success

Customer relationship management projects (CRM) have a higher failure rate than other types of software implementation projects for several reasons:

Topics: CRM, Field Service

December 19, 2017

Which Field Service Software is Right for You?

Dynamics 365 for Field Service is surging in popularity – and for good reason.  It has proven to be an effective way to cut costs and create new revenue opportunities, increasing overall ...

Topics: ERP, CRM

December 15, 2017

What happens after Dynamics 365 goes live?

The day you “go live” with your Dynamics 365 ERP or CRM system is a major milestone achievement, but it doesn’t mean your work is done. Companies have to choose how the system will be supported after ...

Topics: CRM, Field Service

December 06, 2017

How Companies Use Field Service Automation to Get Ahead

Companies who’ve been around for decades are starting to see how field service automation can give them a big advantage over the standard work order and clipboard approach. Here are the top benefits ...

Topics: CRM

November 14, 2017

Auto Manufacturers Sell with Better Bid Response System

Do you want to win more bids?

Topics: CRM, Field Service

November 07, 2017

Why Field Service Automation Software is Essential

Field service automation software used to be a ‘nice to have’ option for manufacturing companies and professional service providers. Field service workers routinely showed up at job sites with a ...

Topics: CRM

October 10, 2017

Is a CRM Upgrade Right for You?

If you’re still running CRM on-premise, Microsoft has made a Dynamics 365 on-premise version available that might better fit your business needs.

Topics: CRM, ERP, Manufacturing

September 11, 2017

CFOs are demanding modern manufacturing technology

“How do you achieve better profit margins?” That’s the bottom line question for every CFO. Your job is to make sure there’s enough money in the bank to keep operations running smoothly, and to decide ...

Topics: CRM, ERP, Manufacturing

September 01, 2017

5 Secrets to Improving Bid Responses for Auto Suppliers

Automotive supplier sales reps and engineers spend a lot of time responding to RFPs (Requests for Proposals). With so much time and energy going into formulating each response, what can you do to ...

Topics: ERP, CRM

July 25, 2017

MCA Connect 2017 US Microsoft Dynamics Partner

Microsoft recognizes MCA Connect for outstanding performance July 25, 2017 (Denver, Colo.) –MCA Connect, a global systems integrator and Microsoft Dynamics Gold ERP, CRM and Cloud Partner, proudly ...

Topics: CRM, ERP

July 18, 2017

Do Microsoft Dynamics CRM & ERP go together like PB&J?

If you are already running a Microsoft ERP solution, like Microsoft Dynamics AX or Microsoft Dynamics 365 for Finance and Operations, wouldn’t it make sense to add customer relationship management ...

Topics: ERP, CRM

July 13, 2017

Why ERP and CRM Projects Fail to Meet Expectations

Companies invest in ERP and CRM projects to improve their business processes and performance. With so much time, effort and money put into these projects, why don’t they succeed 100% of the time?

Topics: ERP, CRM

July 13, 2017

The 5 “AHA” Moments for Managed Services Customers

When customers first begin using MCA Connect Managed Services to get Microsoft Dynamics application support, they don’t always fully understand how managed services really works.

Topics: CRM, ERP

June 12, 2017

Dynamics In-House More Expensive Than Outsourcing?

Why would you use an outsourced Microsoft Dynamics consulting firm to manage your Microsoft Dynamics applications, rather than hire IT staff to do the work internally? Isn’t outsourcing support going ...

Topics: CRM, ERP

June 06, 2017

ERP and CRM Systems Work Better Together

As a Microsoft Partner who has been selling both Microsoft Dynamics ERP and CRM systems for quite some time, it’s interesting that more of our customers don’t integrate their ERP and CRM ...

Topics: CRM

April 18, 2017

MCA Connect Achieves Microsoft’s Elite Partner Status

Microsoft awards global systems integrator with Gold Cloud Platform and Silver Data Platform Competencies

Topics: CRM, ERP

April 17, 2017

Why are you buying an ERP system?

No. Really.

Topics: IoT & Analytics, CRM

April 11, 2017

The Trouble With Data Cubes

Data cubes are a vital part of today’s business analytics landscape. In geometry, a cube is 3-dimensional. In technology, data cubes can be multi-dimensional. Data cube technology allows users to ...

Topics: CRM

March 28, 2017

5 Rules For Taming The Wild CRM Project

Do you have a CRM project that’s running wild? You’re not alone. Even with strong project management, clear communication and ongoing leadership, this “beast” must be continually tamed.  There are a ...

Topics: CRM, Manufacturing

March 22, 2017

Every Automotive Supply Should Be Doing these in 2017

Most of the automotive parts manufacturers we work with have a pretty efficient shop floor.  Lean manufacturing has its roots in the automotive industry and most OEMs and parts suppliers have been ...

Topics: CRM

February 28, 2017

Microsoft Excel & Word Templates with Dynamics CRM

Using Microsoft Excel & Word Templates with Dynamics CRM

Topics: CRM

February 15, 2017

Security Roles to Cut Dynamics AX 2012 Licensing Costs

Microsoft Dynamics AX 2012 offers four license types:

Topics: CRM, ERP

November 11, 2016

Foster a Partnership With Microsoft Dynamics Partner

AXUG Summit 2016 kicked off with a BANG!

Topics: CRM

September 16, 2016

How to Deploy a CRM Update Rollup – Best Practices

Microsoft regularly releases CRM Update Rollups (also sometimes referred to as service packs) to keep Dynamics 365 Implementation running smoothly. These CRM Update Rollups fix known issues, provide ...

Topics: CRM

September 09, 2016

Healthy CRM. Healthy Business.

Are you regularly performing health checks on your Microsoft Dynamics CRM application?  Wait…What’s a CRM health check? A CRM health check is more than just the installation of the CRM Rollup Updates ...

Topics: CRM

April 06, 2016

To Go Online or to Go On-Premise, That is the Question

If your organization is considering using Microsoft Dynamics CRM it is important to determine which hosting option is best for your business. Microsoft offers businesses flexibility to choose from ...

Topics: CRM

August 21, 2015

Squeezing the Most Value from Your CRM Consulting Team

Your CRM consulting team wants you to get exceptional results from your Dynamics 365 implementation. The dream project is where everyone in the company is eager to start using the solution ...

Topics: CRM

August 19, 2015

Manufacturers Boost Sales & More With Modern Technology

The manufacturing industry is fast paced and highly competitive. To compete effectively, manufacturers need to have the support of a team of experts, as well as cutting-edge technology, to be ...

Topics: ERP, CRM

August 12, 2015

MCA Connect makes Inc 5000 List

Wow! It’s been a banner year for mcaConnect for bringing home the big awards this year. Not only did we win Microsoft Dynamics ERP Partner of the Year and entry into Microsoft Dynamics Inner Circle, ...

Join Our List

Stay up-to-date on the latest industry news by joining our list!

Subscribe Now