While we mentioned the importance of training the users who will be utilizing your software, we want to devote a section of this guide to training users properly as this is an item that can derail the entire implementation.
In Person Training
In-person training is a luxury that may not be available across the board for your users as many systems are spread across many states or countries. Grouping a large enough group of users for cost-effective training can be challenging at best, and impossible at worst. There are pros and cons for in-person training and e-learning. In-person training allows instant feedback and communication so you can explore solutions quickly, rather than wait on digital feedback and clarifications. In-person training for your ERP system also allows you to engage in role-based training which is catered to each role in the system, rather than a more general training without the focus of a specified training.
E-learning is a remote end-user training option which removes the need for each cohort to be conducted in the same location. These options are far easier to organize and execute over their in-person counterparts. As long as you have a cloud based training system, you can literally have your users do the training from anywhere in the world. This is obviously a much less intrusive option on your overall operations. Remote training can take place at the leisure of your users, but it would be wise to set some type of deadline for them. There are third-party training options as well as provider built solutions for training your manufacturing ERP users.
Your users have gone through an initial rigorous training program, and you feel they are locked in and ready to go, but as your systems scale and new users join the team, you need to revisit your training from time to time. Our MCA Advantage offering gives you managed support throughout the process, as no ERP implementation is ever “finished”. There are 9 main areas you need post-implementation support and all of them are covered fully in our MCA Advantage guide. These nine areas are:
- Environment Updates
- Continuous Updates
- User Support
- Issue & Request Tracking
- Data Security
- Data Management
- Deferred Initiatives
- Process and Performance Improvements
As new solutions and implementations arise, you will find yourself in need of updates to your software environment to make sure you are staying on the cutting edge of your software and fully utilizing all of the features. Continuous updates, user support, issue requests, and tracking, fall in the area of staying lean and functional. Small errors will pop up and having the ability to quickly execute the fixes improves uptime. Data security and management strictly deals with the data within your systems. Having the most advanced security and data management software lets you rest easy that your system’s data is safe and functional. Take a look at the guide mentioned above for more information on these areas of ongoing support.
Managed Services vs. MCA Advantage
In lieu of traditional managed services, which is typically a reactive break-fix approach, our MCA Advantage post implementation support package provides our manufacturing ERP clients with unlimited, proactive support. To better understand the differences,put together a comparison of traditional support vs MCA Advantage. When you team up with MCA Connect for an ERP implementation, you get comprehensive service all the way from pre-implementation strategy to deployment to best-in-class support.