|Field service without an onsite technician? Yes! It’s possible.
Imagine how much time and money you could save and how much value you could add for customers, if you were able to resolve most equipment issues without sending a technician on-site!
What is Connected Field Service?Connected field service is the combination of Microsoft Dynamics 365 for Field Service and Azure IoT which can help you detect, troubleshoot, and resolve issues remotely so a technician is dispatched only when necessary.
How does Connected Field Service work?Connected Field Service has two parts to it: Detection and Action. When an issue is detected through an Azure IoT sensor, Field Service could create a work order immediately. However, the true value of Connected Field Service is gained when you configure Field Service to do in-depth, multi-step troubleshooting, applying the most likely fixes automatically. Only those issues that stump the troubleshooting process will trigger the generation of a work order, prompting a technician’s involvement.
That means your Field Service solution can find, diagnose and fix issues before any human being even realizes there’s a problem!
What are the benefits?
Connected Field Service is ideal for manufacturers who are eager to embrace digital transformation as a means to turn services into a revenue generator. It gives you an opportunity to offer better service-level agreements (SLAs) at a lower cost and with less risk than you do today.
Author: Travis Pullen, Engagement Manager
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